Our Policies

Payment Information:

• Payment is due in full at the time of booking to secure your consultation or training package.
• We accept cash, check, all major credit cards (through Square), and Zelle.
• Payment plans are available for packages with 6 or more sessions, with a 50% deposit required at booking. Please inquire for details.

Refund Policy

• Eligibility: Full refunds are available for cancellations made at least 7 days before the scheduled consultation or first training session.
• Prorated Refunds: For cancellations made less than 7 days before the scheduled start date, a prorated refund will be issued based on the number of unused sessions, minus a cancellation fee of $150.
• Non-Refundable Fees: The initial consultation fee is non-refundable if the client chooses not to proceed with a training package or individual sessions.
• No refunds for training outcomes: No refunds are available for training outcomes, as results depend on various factors such as the dog’s individual traits, the owner’s commitment, and consistent application of techniques.
• Refund Processing Time: Refunds will be processed within 7 business days of the cancellation request.
• Policy Subject to Change: Please note that this refund policy may be subject to change at the discretion of Borderland Barks.

Cancellation Policy

• Notice Period: We require a minimum of 7 days notice for cancellations to be eligible for a full refund. Reschedulings require a minimum of 24 hours notice.
• Cancellation Fees: Cancellations made with less than 7 days notice will be subject to a cancellation fee of $150.
• Rescheduling: Rescheduling requests made with at least 24 hours notice will be accommodated based on availability.
• No-Shows: Clients who fail to attend a scheduled session without prior notice will be charged the full session fee.
• Policy Subject to Change: Please note that this cancellation policy may be subject to change at the discretion of Borderland Barks.

Release of Liability Waiver

Before participating in any training sessions or consultations with Borderland Barks, all clients are required to sign a Release of Liability Waiver. This waiver protects both you and Borderland Barks by clarifying the inherent risks involved in dog training and outlining the responsibilities of both parties.

• The Release of Liability Waiver will be sent to you via email after you have booked a consultation or training package. Please review, sign, and return the waiver at least 5 days prior to your first scheduled session.

If you have any questions about the waiver or its contents, please don’t hesitate to contact us for clarification.

Vaccination Records

To ensure the health and safety of all dogs participating in our training programs, we require proof of up-to-date rabies, parvo, distemper, and other core vaccinations from your veterinarian. Please provide these records at least 5 days prior to your first session.

• Puppies: Please ensure your puppy has received all age-appropriate vaccinations as recommended by your veterinarian.

Submitting Records

• You, or your veterinarian, can submit your dog’s vaccination records by emailing them to documents@borderlandbarks.com.

We appreciate your cooperation in maintaining a safe and healthy training environment for all our canine clients.